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Question What plugin formats do you support?
AnswerOur plugins are compatible with both Mac and Pc/Windows systems. They come in VST3 and AU versions (no AAX temporarily). You can use them with any major DAW software on the market.
Question Are your plugins Mac M1 an Windows 11 compatible?
AnswerYes.
Question How do i receive my purchase ?
AnswerA link to download the software, along with a unique activation key, will be emailed to you immediatly after check out.
Question I have made a purchase but have not received my download link?
Answer

If you purchased software from our website, you should receive an invoice email and a download link within a few minutes. If you cannot find the email,  please check both your SPAM and TRASH folders (gmail sometimes move registration emails straight to the trash).

If you still have not received anything from us within an hour, please submit a ticket.

Question How do i install the plugin?
Answer

Unzip the folder, open the installer, and it will place your plugins in the following folders:

WINDOWS

VST3: \Program Files\Common Files\VST3\

MAC OS

AU: /Library/Audio/Plug-ins/Components/

VST3: /Library/Audio/Plug-ins/VST3/

 

Question How do i activate the plugin?
Answer

Activate by entering your email adress and your serial key (emailed with your purchase) into the text windows into the plugin screen.  Please note that you need an Internet connection to activate and run your plugin.

Question What limitations do your trial versions have ?
Answer

Our trial version license key will allow you to use an unlimited version of Plutonium (without PlutoniumXtra) for 15 days.

Question Can I install the software on multiple machines?
AnswerAs explained in our terms and conditions, you are granted a personal license to use the product on one machine at the time. If you wanna switch your plugin to an other machine you need to re-active your license.
Question How can i re-active my license?
Answer(1) Login to your personal account, (2) go to License keys, (3) click deactivate, (4) open a new plugin window and re-register using your e-mail and your personal license key.
Question What forms of payment do you accept?
AnswerWe accept MasterCard, Visa, Visa Electron, Maestro, Apple Pay and Google Pay.
Question I have more questions...
AnswerThat’s no problem, we are here to help. Just email customerservice@0v1RecordsPlugin.com and we’ll get back to you.
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